Lead Patient Experience Concierge, Concierge Services, FT, Varies

Lead Patient Experience ConciergeThe Lead Guest Concierge exemplifies the qualities of the Director of First Impression. Responsible for initial and ongoing training of Patient Experience Concierge staff. Serves as front-line support and assists leadership in hiring, coaching, and mentoring new and existing staff. Responsible for supporting the supervisor/manager in the day to day operations to ensure customer and employee satisfaction. Responsible for the coordination of team huddles, staff schedules, processes/work-flows to maximize departmental efficiency and effectiveness.

Greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. This position requires a people-centered, supportive and flexible individual with the proven ability to positively influence and inspire others. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while addressing concerns from internal or external customers. Serve as liaison between patient, family and clinical staff. Serves as a resource and extended leadership role for the concierge team.

Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.Degrees: High School, Diploma, Certificate of Completion, GED, or equivalent training/experience required. Additional Qualifications: Minimum 3 years of customer service experience required. Bilingual (English / Spanish) preferred. Preferred Associates Degree. Fully proficient in computer applications such as Microsoft Office Outlook and Excel.

Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision. Professional demeanor, service, goal and detail oriented, organized and compassionate. Strong verbal communication & written skills.Non-Clinical and Administrative Customer ServiceMiamiBaptist Hospital of MiamiFull-time