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Lead Patient Access Services

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the woodlands, tx • Posted 1 weeks ago

Onsite Full Time Bio & Pharmacology & Health

Day Shift

Non-exempt

High School diploma or equivalent (e.g., GED, verified homeschool equivalency, partial or full completion of post‑secondary education)
Some college preferred

Four years in patient access services such as registration, scheduling, insurance verification, etc.

Demonstrates necessary competencies to safely perform the job, assessed through ongoing evaluations
Proficient in speaking, reading, and writing English, especially for patient or employee safety
Communicates effectively with patients, physicians, family members, and coworkers using customer‑service focus and positive language
Works independently and collaboratively in a team setting
Handles challenging procedures and situations
Exhibits strong judgment and above‑average patient access skills
Basic computer knowledge; operates multiple systems including Hospital Information Systems and Office software
Demonstrates strong interpersonal, teamwork, and leadership skills with all healthcare levels, ensuring excellent customer service to patients, visitors, physicians, and coworkers
Adapts to multiple priorities with minimal supervision, organizing workflow and solving problems
Conducts self in a professional manner at all times
Strong analytical and problem‑solving skills
Positive demeanor, strong verbal and written communication, and excellent multitasking
Handles confidential information professionally
Works under pressure and balances competing priorities
Comprehensive knowledge of patient access protocols and hospital policies

Promotes a positive work environment, leading the team toward optimal results through communication and data reporting
Serves as preceptor, mentor, and resource to less experienced staff, orienting and guiding them to build confidence and competency
Coordinates staff schedules to ensure daily coverage and smooth operations
Models healthy work relationships, resolves conflicts, and recommends initiatives to improve employee engagement

Coordinates and performs routine duties related to department functions and services, maintaining timelines for follow‑up and task prioritization
Performs patient access duties such as registration, insurance verification, scheduling, etc.
Identifies potential customer problems and resolves visitor and patient issues with professionalism and compassion; troubleshoots system or process errors as needed
Serves as liaison among team members, management, physicians, and insurance providers, resolving routine matters and escalating to management when necessary
Monitors and adjusts activities to ensure optimal patient throughput and experience, contributing to patient and physician satisfaction

Conducts quality audits on processes, outcomes, and team performance; documents, develops, and evaluates procedures; identifies corrective action opportunities and follows up to ensure completion
Protects patient and family privacy, maintains confidentiality of records and computer security codes, and safeguards privileged information
Assists with implementation and education of department initiatives, standards, and protocols; participates in quality improvement processes and training team members to improve outcomes

Reconciles and audits patient data through reporting tools, ensuring accurate documentation
Monitors staffing and recommends schedule adjustments to support workflow variations, minimizing overtime and ensuring efficient labor cost utilization; reviews staff timecards for accuracy
Manages supplies and resources, ordering as necessary

Identifies innovative solutions to improve processes for patients, visitors, and the department; fosters a learning environment by engaging coworkers in valuable opportunities aligned with business objectives
Pursues continuous professional development beyond baseline competencies, updating the My Development Plan regularly and discussing career goals with management

*Note that employees may be required to be on-call during emergencies (e.g., Disaster, Severe Weather Events, etc.) regardless of selection below.

**Travel specifications may vary by department.**

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