Lead Operations Representative - 1st Shift

Bank Of America Job OpportunityAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!This job is responsible for handling day-to-day Operations processes and working towards deadlines.

Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.Schedule: Friday to Tuesday | 6:15am to 3:15pmResponsibilitiesContributes to overall success of an Operations team as an individual contributorHandles operational activities and queries for either single or multiple Lines of Business across the enterpriseAdheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partnersProvides functional expertise knowledge to projects or initiatives relating to the business unitMaintains internal operational and financial controls and works within the risk appetite of the business unitContinues to review processes to ensure they are efficient and implements process improvement opportunitiesRequired Qualifications1+ years relatable experienceHeavy lifting up to 25 lbsWorkflow management experienceTeam player with ability to multitaskAttention to detailAdapts to change and a quick learnerReceptive to coachingProficient in MS OfficeDesired QualificationsPrior lockbox experienceProblem-solving skillsAbility to manage competing prioritiesSkillsActive ListeningAdaptabilityAttention to DetailCollaborationData Collection and EntryCritical ThinkingCustomer and Client FocusOral CommunicationsPlanningReportingAccount ManagementConflict ManagementDecision MakingInclusive LeadershipProcess ManagementInternal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.Shift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - CA - Los Angeles - 2706 MEDIA CENTER DR (CA9924)Pay and benefits informationPay range$25.00 - $26.52 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.