Lead Operations Cashier - PFS

Lead Operations Cashier - PFSDivision: Eskenazi Health Sub-Division: Hospital Schedule : Full Time Shift : DaysEskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.Job Role Summary: The Lead PFS Operations Cashier oversees the daily operations of the Cashiers Office. This position directly interacts with patients, family members, guests, vendors, internal and external customers to achieve a high level of satisfaction in addressing needs and concerns related to payment of bills while supporting internal customers with currency and/or operational specific needs.Essential Functions and Responsibilities:Lead the daily front-line operations of the Cashier's OfficeDevelop and train new cashiers to include ongoing coaching, ensuring competent working knowledge of proper cash handling procedures and general operating policiesEvaluate job performance, give feedback, and maintain adequate window coverageAct as vault teller by counting, recording, and balancing vault currency and coin, appropriately processing damaged currency and fraudulent bills per Federal Reserve guidelinesBalance vault and change drawers daily, participate in routine unscheduled audits of Cashier's OfficeSupport and assist cashiers in daily operations, ensure all transactions are balanced and reconciledDirectly interact with patients, family members, guests and customers in a professional manner and achieve a high level of satisfaction with these individuals relative to addressing their needs, concerns, questions, and resolution of account balances.Receive and properly receipt payment from patients/guarantors, miscellaneous revenue, grant funds, petty cash reimbursements/replenishments and general fund payment itemsEnsure timely processing of petty cash vouchers, submitting required documentation and reporting, and ensuring funds disbursement to appropriate departments and teamsMaintain industry knowledge of currency standards and US Treasure policy changesOrder Currency and Coin shipments for patient care locations, internal operational customers, and Cashiers Office; ensure accurate and timely deposits of offsetting funds relative to incoming shipmentsNotify supervisor immediately upon discovery and confirmation of vault or drawer variancePerform a variety of clerical, financial, and patient accounting services necessary to maintain efficient flow of operations in the clinic/hospital/office settingPrepare and maintain tracking log for outgoing items, ensure secure deposit bags are signed out by the armored courier prior to removal from the Cashier's officePrepare Excel Spreadsheet reports as required, documenting deposits and reconciling bank statementsCollect report data, audit, and assist in balancing Outpatient Retail Pharmacy and Clinical deposit locations as needed to support clinical leadership in locating and reconciling variancesProcess, scan, and transmit insurance payments received on campus to the bank lockbox, when neededMaintain proper security of cash, negotiable items, and PHIAssist customers with general navigation to various locations within the hospitalContribute to the overall success of the Cashiers Office by performing all other essential duties and responsibilities as assignedJob Requirements:High School Diploma or GED, with post-secondary education courses or certification in Business, Computer Sciences, or Office ManagementAssociate's Degree preferredBilingual preferredMinimum of one year of experience in business office, office management or health information management requiredMinimum of 2 years' experience in a banking preferredMinimum of 1 year experience in the area of leadership decision making (i.e.

team lead or supervisor)Must be proficient in 10 key and capable of typing a minimum of 40 wpmKnowledge, Skills & Abilities: Positive demeanor, excellent customer service skills, and good verbal/written communication skills with the ability to use age appropriate communicationsProfessional appearance and approachDetail oriented with strong mathematical and analytical skills for problem solvingAbility to learn and use with proficiency any additional operating systems as needed for completion of job dutiesSkills in: multi-tasking between multiple systems data management various patient accounting systems Microsoft Office products (Word and Excel required)Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.Nearest Major Market: Indianapolis