Humana, Inc. is seeking a Manager to lead the IFG Agnostic Call Center, overseeing Medicare inbound/outbound activity, enrollment inquiries, and compliance with CMS rules. This role drives performance, coaching, and process improvements to deliver high-quality member interactions.
The Manager will mentor supervisors, monitor KPIs like CAHPS and STAR, and coordinate with Compliance, Legal, Enrollment, Claims, and IT teams. Occasional travel and remote work are possible.
#J-18808-LjbffrLead Medicare Call Center Manager (Remote) in austin at Unknown Company
This position is listed as full time and able to be worked remotely.