Lead Medical Support Assistant
The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:
- assuring coverage of all areas of responsibility
- conducting ongoing reviews to ensure quality of work
- ensuring accurate and timely scheduling of appointments
- providing guidance to staff members to include changes in policies and procedures
- distributing and balancing workload
- creating and maintaining employee work schedules
- orienting and providing on-the-job training for new and current employees
- ensuring all training requirements are met
- organizing the work structure of his/her assigned areas
- acting as liaison between MSA and staff in order to resolve day to day conflicts
- responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
- maintain the confidentiality of information obtained to carry out required duties
- communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
- work independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required
Work Schedule: Monday- Friday 8:00am to 4:30pm (Work Schedules are subject to change based on the needs of the medical center)
Telework: Not Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized