Lead Medical Support Assistant
Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow, and creates a positive work environment. The Lead MSA serves as the subject matter expert and utilizes best practices for the PACT teams, Primary Care, Mental Health, and Ancillary Services offered at the CBOC.