Serving as the primary technical authority for Mastercam, the remote Lead Mastercam Solutions Architect will lead a team of support specialists and applications engineers, partnering with sales and enterprise clients to solve complex technical challenges through expert consulting and solution design. Key responsibilities Establish and implement gold-standard technical practices and advanced workflows for Mastercam Manage incoming support requests and ensure timely resolutions while tracking software escalations Evaluate emerging Mastercam capabilities and define service quality metrics to enhance customer satisfaction Required qualifications Extensive experience with Mastercam software and digital manufacturing processes Proven leadership skills in managing technical teams and mentoring staff Strong background in consulting and solution design for enterprise clients Experience in establishing service quality metrics and measuring customer satisfaction Familiarity with government initiatives and strategic partnerships in the manufacturing sector
Lead Mastercam Solutions Architect in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.