Capital One’s Card Shared Services: Learning & Knowledge (L&K) team drives effective learning for frontline operations, including call center and back-office staff. Lead a team of instructional designers and creatives to create, optimize, and sustain high-impact experiences leveraging AI and modern learning science.
The role blends strategic and tactical leadership, emphasizes data-driven decisions, and requires partnering with operational leaders to deliver measurable improvements in metrics
#J-18808-LjbffrLead, Learning Experience Design (Hybrid) in deerfield at Unknown Company
This position is listed as full time and onsite.