Lead Installer
Position Summary: The Lead Installer is responsible for completing a variety of tasks associated with quality installation of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to the assigned job site on time, and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires a valid driver’s license to operate a company vehicle and must be refrigerant certified. The individual will always be responsible for working and driving safely in the maintenance of residential HVAC equipment.
Responsibilities
- Continuously provide the customer with the highest levels of customer service.
- Understand and comply with all safety policies, including calibrating the gas sensing tool every month.
- Install most furnaces, condensers, humidifiers and accessories with no assistance.
- Master electrical wiring of furnaces, condensers and thermostats, including high and low voltage wiring.
- Thoroughly understand and comply with NHS inventory policies and procedures; account for inventory used in work.
- Install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing.
- Complete all tasks sent, including billing customers correctly, ordering parts and materials, and handling paperwork properly, timely and legibly.
- Use good time management to make effective use of travel and keep non‑productive time down during inventory re‑stock and pickup of parts and materials; cycle count inventory upon procurement request.
- Demonstrate a high level of technical competence and the ability to use analytical techniques to solve problems.
- Comply with all corporate and department policies and procedures; develop strong credibility with co‑workers and leadership.
- Accurately diagnose problems or conditions.
- Use good people skills and judgement with customers to provide the highest level of customer service.
- Work with the PHS Prevention and Safety Team to keep safety as the #1 priority by submitting good catches from the field.
- Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department and show willingness to continue learning and training.
- Be prepared for climbing, extreme hot or cold (outdoors), heavy lifting, loud noise, use of ladders, crawling into crawl spaces and attics, and working at heights.
- Wear PPE as required and be aware of overhead hazards and equipment operations.
- Be able to reach, bend, extend, and lift 50–60 lbs.
Education
- High School diploma/GED or equivalent work experience is required.
- HVAC certification or vocational/skill training experience in HVAC in lieu of certification.
Computer Skills Needed to Perform the Job
- Proficiency in Microsoft and Google Suites.
- iPad usage.
Compensation and Benefits: We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $32.24 to $47.50 per hour. Compensation may also include an annual performance‑based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: health care, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Benefits
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short‑term and long‑term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well‑being.
- Vibrant Company Culture: Monthly townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Competencies
- Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
- Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.