Lead HVAC Warranty Technician

Job Description Job Description

Lead with Experience. Solve Problems. Deliver Peace of Mind.

At ASTAR Heating & Air Inc. , we're looking for an experienced Lead HVAC Warranty Technician to take ownership of our warranty department and ensure every customer receives the exceptional service they deserve.

This role is perfect for a highly skilled HVAC technician who enjoys troubleshooting complex issues, mentoring others, and turning warranty concerns into outstanding customer experiences. If you're known for getting the job done right the first time and leading by example, we want you on our team.

Why Join Astar?

Benefits You'll Love

FREE Employee Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match (Up to 6%)
Paid Time Off (PTO)
Paid Holidays
Birthday PTO Day
Ongoing Technical, Sales & Leadership Training
Career Advancement Opportunities
Family-Owned Company with an Amazing Culture
Year-Round Work - No Slow Season
Commission & Performance SPIFF Opportunities

About the Role

As the Lead HVAC Warranty Technician , you will oversee warranty-related service calls while serving as the technical expert for installation quality and post-installation support.

You'll diagnose and resolve warranty concerns, perform advanced troubleshooting, ensure manufacturer warranty compliance, and work closely with our installation, service, and quality control teams to identify trends and improve overall workmanship.

This is a leadership role that requires strong technical knowledge, professionalism, accountability, and a commitment to delivering five-star customer service.

Key Responsibilities Warranty Service

• Respond to residential HVAC warranty calls
• Diagnose and repair equipment covered under manufacturer and company warranties
• Troubleshoot complex heating and cooling system issues
• Resolve customer concerns efficiently and professionally
• Complete repairs while minimizing repeat visits

Leadership

• Serve as the lead technician for all warranty-related issues
• Provide technical guidance and support to service and installation technicians
• Assist with training and coaching team members
• Help identify recurring installation or equipment issues
• Recommend process improvements to reduce warranty callbacks

Technical Responsibilities

• Diagnose electrical, refrigerant, airflow, and mechanical issues
• Repair gas furnaces, electric heating systems, heat pumps, and air conditioning systems
• Verify refrigerant charge, airflow, static pressure, temperature split, and system performance
• Complete manufacturer warranty documentation when required
• Maintain accurate service records and repair notes

Customer Experience

• Educate homeowners on proper system operation
• Communicate repairs clearly and professionally
• Ensure every customer receives a five-star experience
• Represent Astar with professionalism and integrity

Qualifications

• High School Diploma or GED
• 5+ years of Residential HVAC Service experience preferred
• Proven experience troubleshooting advanced HVAC systems
• Previous leadership or mentoring experience preferred
• Strong diagnostic and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently while supporting team success
• Strong organizational and documentation skills

Requirements

• EPA Universal Certification
• Current Texas TDLR Registration
• Valid Driver's License with an insurable driving record
• Clean driving record
• Ability to pass background screening
• Ability to lift equipment and work in varying weather conditions
• Ability to participate in rotating on-call schedule

We're Looking for Someone Who

Enjoys solving difficult HVAC problems
Takes ownership of customer satisfaction from start to finish
Leads by example and supports fellow technicians
Has exceptional troubleshooting and diagnostic skills
Communicates professionally with customers and teammates
Is organized, dependable, and detail-oriented
Takes pride in reducing warranty callbacks through quality repairs

Why ASTAR?

At ASTAR, we believe warranty service is more than fixing equipment-it's about reinforcing customer trust. As our Lead HVAC Warranty Technician , you'll play a critical role in protecting our reputation, supporting our technicians, and ensuring every customer receives the quality service they expect.

We live by our F.I.R.E. Values :

Fun
Integrity
Respect
Excellence

Ready to lead one of the most important teams in our company? Apply today and help us continue raising the standard for HVAC service throughout DFW!

Company Description

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar's mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.

Company Description We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar's mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.