Capital One’s Learning Experience Design team is seeking a Manager to lead a diverse group of instructional designers and creative specialists. You will guide strategic and tactical initiatives to transform frontline learning into experiential, in-the-flow-of-work experiences, leveraging AI and modern learning science.
The role emphasizes coaching, agile delivery, and data-driven decisions to improve agent performance and operational KPIs across call center and back-office teams.
#J-18808-LjbffrLead, Frontline Learning Experience Design (Hybrid) in richmond at Unknown Company
This position is listed as full time and onsite.