Lead Front Office AssociateRAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned.
This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position working Monday-Friday, 8 hour shifts between 7:00am-5:00pm.Essential Duties And Responsibilities:(30%) RegistrationGreet and checks-in patients scheduled for imaging services; processes payment as neededAnswer phones and handles calls in an efficient and friendly mannerField phone calls appropriately for Center Team MembersAct as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic informationMaintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanupOrder office supplies as neededMaintain supply of patient information sheetsPush patient imaging via electronic interfacesComplete patient appointment confirmation calls and provide preparation instructions to patientsFax/scan reports, billing information, and medical release forms as requested(15%) SchedulingArrange transportation, interpreters, and hotel accommodations for patients when appropriateEnter and submit patient exam ordersVerify patient exam orders match exam schedulesSchedule referrals and ensures proper authorizations are obtainedSchedule walk-in patientsProcess requests for image orders and CDs from both the referring physicians and patientsMaintains an up-to-date and accurate pending-scheduling listMaintain an up-to-date and accurate database of all current and potential referring physicians(15%) InsuranceVerify patient's insurance coveragePre-certify all patient exams with the patient's insurance companyObtain insurance authorizationsApply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointmentsFacilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines(35%) Functional Team LeadershipCoordinate the training and onboarding of new team membersAssist the Supervisor, or directly facilitates and leads regular team meetings and assigned team member one-on-onesAssist with the hiring process for new team membersMonitor and approves assigned team member timecardsInitiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team membersAssist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverageEvaluate workflows and implement process improvements for the team/department as appropriateEnsure the team has knowledge of company and department policies and corresponding proceduresProactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintainedManage the department (in the absence of supervisor) and coordinates schedules to ensure appropriate coverageLeads special projects and/or committees, as assigned(5%) Completes other tasks and projects as assignedRequired:High School Diploma, or equivalentFour (4) years' Customer Service experienceTwo (2) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunitiesDemonstrated knowledge of medical terminologyExperience leading/mentoring othersBusiness office experience, with minimal processing errorsMedical insurance knowledgeHighly proficient in using computer systems and typingSolid working knowledge of Microsoft Office Suite; Outlook, Word, Teams, ExcelPreferred:Associate degree in a medical related fieldPrevious experience directly supervising othersBilingualRAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.We bring brilliance to health and wellness.
Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all.