Lead Field Technician

Primary Objective:

The Lead Field Installer Technician leads the on-site installation, servicing, and troubleshooting of signage products.  This position oversees field crews working with a variety of sign types, including illuminated, non-illuminated, vinyl, and dimensional signs, at commercial and retail locations.  The ideal candidate combines advanced hands-on technical skills with proven leadership ability, strong attention to detail, and an uncompromising commitment to safety, quality, and customer satisfaction.

This position serves as the senior technical resource in the field, responsible for directing crews, training and mentoring technicians at all levels, coordinating job execution with project management, and maintaining professional relationships with clients, subcontractors, and coworkers.  The Lead Field Installer Technician reports all daily activities to the Installation Service Manager.

Key Responsibilities:

Crew Leadership & Training:

Lead, direct, and coordinate installation and service crews on assigned jobs, ensuring work is completed safely, efficiently, and to company standards.

Train, mentor, and develop Field Technicians I–III through hands-on instruction, coaching, and feedback.

Provide input to supervisors and management on technician performance, skill development, and readiness for advancement.

Serve as the primary technical escalation point for complex installations, service issues, and field problems.

Set the standard for professionalism, workmanship, and safety on every job site.

Installation & Service:

Lead and perform the installation of a wide range of signage, including wall signs, pole signs, monument signs, channel letters, vinyl graphics, and more.

Oversee and perform service and maintenance on existing signs, including lighting repairs (LED/fluorescent), panel replacement, and structure checks.

Safely operate and oversee the use of power tools, hand tools, ladders, and lift equipment.

Conduct final quality inspections to ensure signs are securely mounted and meet all job specifications, alignment, and quality standards before job close-out.

Job Planning & Site Readiness:

Conduct and review site checks and surveys before installation to assess conditions, verify measurements, and determine installation methods.

Work with project managers and scheduling to plan crew assignments, equipment needs, and job sequencing.

Ensure materials, tools, and equipment are loaded, staged, and transported properly from the shop to the site.

Coordinate with project managers and/or clients on arrival, timelines, and any access, permitting, or utility locate needs.

Troubleshooting & Problem Solving:

Diagnose and resolve complex field issues, such as incorrect placement, electrical faults, structural concerns, or unexpected site conditions.

Make sound on-site decisions to keep jobs on schedule while maintaining quality and safety.

Document site issues and communicate necessary adjustments to the project or design team.

Identify recurring installation or product issues and recommend process, design, or training improvements.

Customer & Team Communication:

Serve as the lead on-site representative of the company when interacting with clients, property managers, and general contractors.

Provide clear, timely updates on job progress, completion, and complications to the Installation Service Manager and project managers.

Collaborate closely with installers, electricians, and subcontractors to ensure seamless execution.

Ensure accurate and complete job documentation, photos, and close-out paperwork through field service apps.

Compliance & Safety:

Champion and enforce OSHA and company safety standards on every job site.

Conduct pre-job safety briefings and hazard assessments with crews.

Ensure job sites are clean and secure before, during, and after work is completed.

Ensure all crew members properly use and maintain personal protective equipment (PPE) and lifting equipment (boom lifts, scissor lifts, etc.).

Report incidents, near misses, and equipment issues promptly.

Other:

Perform other duties as assigned.

Qualifications and Skills:

High school diploma or GED required.

5+ years of experience in signage installation, general construction, or a technical trade required.

1+ year of experience in a lead, foreman, or crew lead role preferred.

Demonstrated ability to train, direct, and motivate field crews.

Advanced experience operating hand tools, power tools, ladders, and lifts.

Solid electrical knowledge (especially low voltage / LED wiring) required.

Ability to read and interpret blueprints, shop drawings, install instructions, and measurements.

Knowledge of building codes, sign permitting requirements, and safety regulations.

Strong attention to detail, decision-making, and communication skills.

Strong organizational and time management abilities, with the ability to manage multiple jobs and priorities.

Experience with field service apps.

OSHA 10 or OSHA 30 certification required.

Aerial lift certification required for each specific type of aerial equipment operated.

Work Requirements:

Valid driver’s license and clean driving record required.

Active CDL Class A required.

Ability to pass a DOT physical.

Ability to travel locally and regionally as required by project schedules.

Benefits:

Competitive salary.

Vehicle or Fuel Allowances.

Comprehensive health, dental, and vision insurance.

401(k) plan with company match.

Paid Time Off (Vacation, Sick Days, Holidays).

Professional development and training opportunities.

Physical Requirements:

Must be able to lift and carry up to 75 lbs.

Regularly required to stand, bend, kneel, squat, climb, and reach throughout the workday.

Ability to safely perform physically demanding work for extended periods.

Comfortable working at heights using ladders, aerial lifts, and other lift equipment.

Work outdoors in varying weather conditions.

Exposure to power tools and construction environments.