Lead Field Service Representative

Lead Field Service Representative

Schneider's ASCO Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! This Lead Field Service Representative position will sit within our U.S. Services business, specifically our ASCO Services team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will help the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager.

As Lead Field Service Representative, you will:

• Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.
• Manage several customer key accounts.
• Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.
• Provide pre and/or post sales technical support to customers, including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring complex problems to ensure customer satisfaction.
• Troubleshoot, investigate, and resolve technical problems that arise during start-up.
• Produce leads for Service support and train customers on the features of the equipment purchased.

This may be the next step in your career journey if you have:

• Leadership skills necessary to mentor and support team members in the field.
• Customer engagement skills required to support the Power Services Manager in key interactions with customers.
• 7+ years' work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.
• Exhibited leadership skills among peer group(s).
• Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
• Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.
• Demonstrated report and project summary writing skills.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!