Lead Experience Strategist

To shape data-driven digital strategies and solutions for clients, the full-time Lead Experience Strategist will work in a hybrid capacity, collaborating with delivery teams across various disciplines to turn research-based insights into actionable strategies and evaluate performance post-launch. Key responsibilities Plan and conduct user research activities to map consumer journeys and identify key experience aspects Synthesize research findings into actionable digital user experiences and develop strategic work products Lead teams in executing project tasks, contributing to the development of new practices and supporting business development efforts Required qualifications Bachelor's or Master's in Human-Computer Interaction, Psychology, Design, Communication, or a related field Minimum 4-6 years of experience in CX or user-centered research and digital strategy Expertise in producing strategy outputs such as journey maps and design concepts Strong facilitation skills for leading collaborative design sessions Demonstrated experience applying user-centered design practices to influence design decisions