- Serve as subject matter expert for premium collection and customer refund payment capabilities.
- Advance enterprise payment strategy, governance, compliance, vendor partnerships, modernization initiatives, and payment-related risk management.
- Work closely with Treasury, Billing, Technology, Customer Experience, Digital, and Compliance functions.
- Provide strategic guidance and payment expertise to support business initiatives and improve payment capabilities.
- Ensure enterprise payment solutions align with evolving industry standards and customer expectations.
- Report to Senior Manager, Treasury.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Extensive knowledge of the technology industry.
- Demonstrated ability to work in collaborative teams.
- Demonstrated experience managing and leading projects or programs, including linking and coordinating across multiple stakeholders.
- Solid business, financial and information technology acumen.
- Deep knowledge of ACH, card, check, and refund payment ecosystems.
- Experience developing payment strategy, governance frameworks, and modernization initiatives.
- Strong understanding of NACHA, card brand requirements, PCI, vendor oversight, and payment risk management.
- Experience managing payment vendors, processors, banking partners, and payment service providers.
- Strong analytical and consulting skills with the ability to translate payment complexities into business recommendations.
Core Competencies
Expertise in payment strategy, governance, and compliance, with a strong focus on customer-driven solutions and risk management. Proven ability to collaborate across functions and manage vendor relationships within the payment ecosystem.
Highest-signal resume keywords
- Payment Strategy Development
- Vendor Management
- Payment Risk Management
- NACHA Compliance
- Project Management