Owning the post-sales strategic relationship for high-stakes enterprise accounts, the remote Lead Customer Success Manager will drive customer retention and value realization while collaborating closely with Sales and technical teams to enhance account growth and align business goals. Key Responsibilities Drive strategic account value and retention, ensuring customer health and long-term alignment across enterprise accounts Partner with Sales to identify growth opportunities and develop account plans that support customer technical roadmaps Integrate with technical counterparts to ensure delivery aligns with business outcomes, facilitating a smooth customer experience Required Qualifications 10+ years of experience in Enterprise Customer Success, Account Management, or Technical Account Management with complex platforms Proven track record of collaborating with Sales to drive upsells, expansions, and renewals in multi-stakeholder environments Experience working with Forward-Deployed Engineers and technical teams to translate technical achievements into commercial value Self-motivated leader with a strong ability to operate in fast-paced and ambiguous environments Outstanding communication skills with experience advising C-level executives on technology strategy