ParcelHero is a remote-first company seeking an experienced Customer Service Manager to lead a 50-strong remote team across time zones. You will drive service quality, supervise team leaders, and scale customer support as the company expands into the US and Europe.
The role requires strong leadership, decisive decision-making, and a focus on process improvement and automation. Collaboration with CX, QA, product, and technology will be essential to enhance the customer experience.
#J-18808-LjbffrLead Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.