ParcelHero is seeking an experienced Customer Service Manager to lead a 50-person remote team across international operations. You will drive quality of service, optimize cross-department processes, and elevate the customer experience for both consumers and business customers as the company expands into the US and Europe.
You will oversee CX/QA collaboration, analyze customer feedback, and implement automation initiatives to improve satisfaction and efficiency.
#J-18808-LjbffrLead Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.