First Due is seeking a Manager, Customer Support to lead a remote US-based team. You will own the daily execution and health of the support queue, coach agents, and drive metrics like CSAT and FRT.
You will partner with Product and Engineering to improve customer experiences for fire and EMS agencies. You will build onboarding, training materials, and a QA program, ensuring scalable processes and career paths within a fast-growing, remote-first environment.
#J-18808-LjbffrLead Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.