Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience (CX) to translate customer feedback into actionable insights. You will leverage CX best practices, define data use cases, and identify gaps in data collection along the customer journey.
Key responsibilities include producing insights, dashboards, and reports for diverse stakeholders, applying statistics for segmentation, and leveraging AI/automation to enhance closed-loop feedback activities.
#J-18808-LjbffrLead, Customer Experience Analytics & Insights (Remote) in austin at Unknown Company
This position is listed as full time and onsite.