Lead, Customer & Business Communications

Lead, Customer & Business CommunicationsThis is an exciting time to join Spire. With the expected transformative acquisition of the Piedmont Natural Gas business in Tennessee, Spire will soon serve the Nashville area. The individual selected for this new role will be part of the team that ensures a seamless transition for Nashville-area customers. This position has primary responsibility for producing and implementing customer communications, principally for Spire's newest service area – the Nashville, Tennessee, region. Additional responsibilities include front-line support for external marketing initiatives, local media and public relations, employee communications, and community impact and engagement efforts, as appropriate.Duties and Responsibilities:Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing teamImplement customer communications for the transition of new Tennessee customers to Spire; own the responsibility for engaging with third parties to meet communication deadlinesManage and coordinate development of customer communications in support of safety, regulatory and compliance, customer experience, legal and business development that align with Spire's companywide vision, driving engagement, supporting customer retention efforts and strengthening community relationshipsImplement and maintain communications and marketing programs targeted toward customers and employees using all relevant and established communications channels, including the employee intranet, multimedia, newsletters, email and other vehicles as appropriate in collaboration with the broader corporate communications teamProvide local support for internal communication needs in collaboration with the employee communications teamSupport Nashville-area marketing initiatives, helping to align messaging and execution with broader corporate goalsCollaborate with the Customer Communications and Marketing Manager and the Communications team to support local business and economic development initiativesProvide front-line support for community impact and engagement efforts in the Nashville area, as neededSupport employee engagement activities, including employee volunteerism, nonprofit events, corporate initiatives and other activities as neededServe as local media contact for the Tennessee utility, handling public relations, issues management and crisis communications with the field, operations/dispatch, claims, customer experience and leadership teams while serving as the company spokesperson as needed.

Maintain the local 24/7 media line and coordinate media requests in collaboration with other team membersProvide communications support for various departments such as drafting and/or reviewing letters, articles, memos, fact sheets and speeches, and/or overseeing the creation of print and digital materials to help internal clients meet their objectives, as neededServe as a champion internally for the company's brand standards, strategic direction and employee engagement initiativesAlign strategy, content, voice and messaging with Spire's mission and brandEssential Characteristics:Professional experience as a polished writer who is proficient in developing effective communications using a variety of voices, messages and communication vehicles; ideal candidate will have a strong customer communications background and experience with implementing a wide range of communication tacticsEmployee- and team-focused, results-drivenCalm demeanor during changing or evolving situations, with ability to pivotHigh degree of attention to detail, with a strong bias toward taking initiativeStrong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforceAbility to adapt to changing conditions and events and to work with a variety of external and internal stakeholders, including senior leadersExceptional presentation, time management and prioritization skills; ability to manage and track multiple projects, often with competing deadlinesExperience with marketing automation tools, marketing technology platforms and digital-first best practices preferred.Strong understanding of the Nashville region and its framework of communities and key stakeholdersStrong listening and problem-solving skillsFriendly, approachable and desire to meet new peopleRequired Education (certifications, licenses): Bachelor's degree in communications, marketing, business, journalism, or related fieldRequired knowledge, skill and abilities:Accomplished communications professional with at least ten years of professional work experience in a variety of communications areas, such as customer communications, public relations, advertising, customer experience, etc.Customer communications experience strongly preferredProfessional work experience in supporting media and public relationsProficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), digital technologies and social media tools. Ideal candidate has marketing automation experienceAbility to make data-informed decisionsUnderstanding of Nashville region and its framework of communities and key stakeholdersFamiliarity with working in a regulated industry preferredExtensive experience in project managementPhysical demands, environment and schedule: Hybrid working environment; in-office work will be performed in a shared office environment in Nashville, Tennessee, and this position will work closely with and stay connected to the Communications & Marketing team members in St. Louis, Birmingham and Kansas City. Up to 20 percent travel required to other Spire offices and employee locations. Able to work nights and weekends, as neededCompany Overview: At Spire, we're committed to understanding the needs of the homes and businesses we serve.

That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life: Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs. Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed. Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.Posting Requirements: Spire accepts online applications through our career site at jobs.spireenergy.com.

Spire Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws.