Lead Consultant - Pharmacy

Lead Consultant – Pharmacy Practice

Lockton is currently seeking a Lead Consultant to manage complex, large accounts within our Pharmacy practice. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast‑paced environment and the flexibility to adapt to changing priorities.

Responsibilities

• Responsible for designated, larger and/or complex book of business, with assistance from account team.
• Proactively consult on larger or more complex clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management.
• Act as an expert within the Pharmacy practice and consult with other internal SME’s on complex strategies to optimize client satisfaction & retention.
• Support the generation of new business by collaborating with Producers in prospect meetings, acting as the technical SME and leading the RFP process.
• Primary contact with vendor partners and negotiate plan terms/changes to overall plan design.
• Identify and address client service issues; develop and implement processes and policies to improve overall client service.
• Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.
• Draft and deliver client presentations and communications specific to each client’s benefit plans.
• Develop and deliver monthly, quarterly and/or annual reporting to clients regarding trends, financial performance and plan changes.
• Lead client meetings and provide “on the spot” strategic guidance and financial performance.
• Develop and produce RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.
• Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.
• Meet with clients to review action items and communicate problems and/or vendor issues.
• Maintain ongoing client relationships by attending on‑site client meetings and/or lunch and evening events.
• Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.
• Attend internal meetings/educational programs.

Qualifications

• Minimum of Bachelor’s Degree in a business‑related field.
• Minimum 10 years of experience in the industry, specifically experience in PBMs or health plans.
• Complete working knowledge of pharmacy benefits in multiple product lines (e.g., Medicare, Medicaid, commercial Health Plan, employer).
• Deliver excellent customer service skills and spearhead client relationships.
• Excellent organization, communication and negotiation skills.
• Strong working knowledge of welfare benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
• Excellent computer skills, including word processing and spreadsheet expertise.
• Complete working knowledge of differing financial arrangements and products available to clients.
• Knowledge of compliance requirements and federal/state legislation.
• Proven critical thinking and problem‑solving skills.
• Must be available for travel and willing to accept responsibility for client/vendor entertainment.
• Legal right to work in the United States.

Legal right to work in the United States.