Lead Communications Center Dispatcher

Lead Communications Center DispatcherIn support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at , or DBVI at Working Title - Lead Communications Center DispatcherRole Title - Emergency Coordinator IIRole Code - 69152-SWFLSA - NonexemptPay Band - 04Position Number - 295W0080Agency - Tidewater Community CollegeDivision - Tidewater Community College (Div)Work Location - Norfolk - 710Hiring Range - $24.46 per hour, part timeEmergency/Essential Personnel - YesEEO Category - 3-TechniciansFull Time or Part Time - Part TimeDoes this position have telework options? -Telework options are subject to change based on business needs- - NoDoes this position have a bilingual or multilingual skill requirement or preference?

- NoWork Schedule - Must be available to work a flexible schedule (6:00 a.m.-12:30 p.m., 12:15 p.m.-6:30 p.m.,6:15 p.m.-11:30 p.m. 11:30am-6:00am, Monday- Sunday)Dispatch Operations run 24/7/365Sensitive Position - NoJob Description - Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force.TCCis the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in . Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions.

Of South Hampton Roads residents enrolled in higher education 33% enrolled atTCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.Position Summary:The Lead Communications Center Dispatcher provides a high level of safety and security service to the college community by coordinating emergency and non-emergency communications and dispatch operations. This position operates telecommunications equipment, dispatches Public Safety Officers, monitors radio and telephone communications, and simultaneously enters and retrieves data. The Lead also provides initial and ongoing training toTCCand contracted dispatch personnel.This position, designated as an essential position, must be able to report to work and fulfill responsibilities of the position in the event of college/campus closure due to weather or emergent conditions.Functional Responsibilities:Operate public safety communications equipment in accordance with established guidelines and procedures.Receive and transmit radio communications in compliance withFCCregulations and departmental guidelines.Dispatch Public Safety Officers and emergency/non-emergency responders to calls for service.Receive and process service requests through telephone, radio, and community alert systems.Coordinate requests from the campus community, public, law enforcement, emergency responders, and emergency management agencies.Ensure calls for service are handled promptly, efficiently, professionally, and appropriately.Maintain accurate computerized daily communications and dispatch logs.Collect, organize, enter, retrieve, and maintain operational data from computerized systems.Monitor campus security operations, surveillance cameras, alarm systems, emergency call boxes, and mobile Blue Light systems.Oversee daily dispatch operations and ensure appropriate personnel are dispatched to incidents.Develop, update, and maintain Call Taker/Dispatch standard operating procedures (SOPs).Recommend operational improvements and equipment repairs to the Security Operations Manager.Coordinate 24/7/365 dispatch coverage, including scheduling, call-off coverage, and providing operational guidance to dispatch personnel.Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.KSA's/Required Qualifications - ·Experience as a dispatcher or in a high-volume call center, preferably in law enforcement, campus police, or security.Ability to receive, assess, and communicate information accurately to ensure timely and appropriate responses.Experience using public safety or dispatch software, such as Omnigo Dispatch, Kenwood Radio Systems, orRAVEEmergency Notification System.Strong typing, communication, multitasking, and attention-to-detail skills.Ability to communicate clearly and effectively with distressed or crisis callers.Ability to obtain and relay information through telephone and radio communications.Ability to read and interpret maps, reference materials, technical manuals, and related documents.Ability to remain calm and exercise sound professional judgment during emergency and crisis situations.Ability to coordinate with multiple departments and maintain effective communication while supporting public safety operations.Ability to operate multi-line telephone systems, including transferring, prioritizing, and routing calls.Additional Considerations - Previous experience with access control system administrationOperation of a State Vehicle - NoSupervises Employees - YesRequired Travel - N/APosting Detail InformationPosting Number - WGE_3471PRecruitment Type - General Public - GNumber of Vacancies - 1Position End Date (if temporary)Job Open Date - 09/23/2026Job Close Date - 10/13/2026Open Until Filled - NoAgency Website - TCC.eduContact Name - Lizette WhiteEmail - NumberSpecial Instructions to Applicants - In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide theirAHPLetter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via theAHPif they also provide anAHPLetter. To request anAHPLetter, use this link: callDARSat , orDBVIat Additional Information - This position, designated as an essential position, must be able to report to work and fulfill responsibilities of the position in the event of college/campus closure due to weather or emergent conditions.Background Check Statement Disclaimer - The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: Statement - The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.ADA Statement