PHIL is a remote-first healthtech growth-stage startup building a platform that connects doctors, pharmacies, and patients to streamline prescription access. We seek a Manager, Client Engagement to lead a team handling escalations from manufacturer field sales teams and to drive cross-functional resolution of issues with Product, Operations, and client-facing teams.
You will own ticket response times, SLA performance, and the knowledge content that supports both human and AI responses.
#J-18808-LjbffrLead, Client Engagement & Escalations in clayton at Unknown Company
This position is listed as full time and able to be worked remotely.