Lead Case Manager (Licensed Programs)
OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.
The Lead Case Manager for Licensed Programs serves as a cross-site resource responsible for ensuring continuity, compliance, and consistency in case management services across programs. This role provides guidance and support to Case Managers, monitors documentation and service delivery practices, and helps maintain alignment with person-centered planning, regulatory requirements, and organizational standards.
The Lead Case Manager plays a critical role in ensuring uninterrupted services during staff absences, reducing compliance risk, and supporting Program Managers by stabilizing case management operations across sites.
Essential Functions:
- Continuity of Case Management Services
- Case Management Support & Consistency
- Compliance & Quality Assurance
- Participant Goal & Service Support
- Communication & Coordination
- Operational Support
- Other Duties and Responsibilities
Qualifications:
- Must be at least 21 years of age
- High school diploma or GED required; Bachelor's degree in Human Services or related field preferred.
- Minimum of two years of experience in case management, habilitation, or related support services required.
- Demonstrated knowledge of person-centered planning and service delivery.
- Strong understanding of regulatory requirements (DDS, CCL, Regional Center) preferred.
- Strong organizational, problem-solving, and interpersonal skills.
- Ability to work independently and manage multiple priorities across sites.
- Proficient in Microsoft Office (Word, Excel, Outlook) and capable of learning documentation systems.
- Knowledge of behavior support strategies, documentation practices, and confidentiality requirements.
- Problem-solving and conflict resolution skills.
- Ability to pass a Department of Justice (DOJ) background check and fingerprint clearance, complete TB test, pre-employment physical, and provide proof of required immunizations (as applicable).
- Valid CA driver's license, proof of current vehicle insurance, must have a clear driving record, and two (2) years of driving experience.
- Reliable transportation to travel and attend off-site meetings.
- Must be able to work in outdoor environments, which can include, but is not limited to allergens, excessive heat, excessive cold, excessive humidity, dampness or chilling, excessive noise and/or slippery and uneven walking surfaces and indoor warehouse-type settings that may lack heating, air conditioning, and have concrete flooring.
- CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications — or ability to obtain upon hire.
Preferred Qualifications:
- Bilingual (Spanish, ASL, or other languages) is a plus.
Work Environment Requirements:
- Willing to support individuals during community outings, job coaching, and/or volunteer activities.
- Able to lift up to 25 pounds by self and up to 150 pounds with one other person.
- Assist with physical transfers, if necessary.
- Able to push a wheelchair with a seated participant up to one (1) mile.
- Standing, walking, sitting, pushing, bending and pulling required.
- Squatting and repetitive motion may be necessary.
- Use chemicals in accordance with manufacturer's labeled instructions.
- Adhere to the proper care and responsible use of Oparc issued property, tools, and equipment.
Location: Oparc – Upland office- determination based on assigned worksites.
Reports To: Director of Licensed Programs
Schedule: Monday through Friday, 8:00am - 4:30pm, includes a ½ unpaid lunch.