Lead Business Analyst

This range is provided by MBO Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66.00/hr - $89.00/hr

About the Role

The Community Relations team within the Foundation is seeking a Business Analyst / Systems Liaison to bridge the gap between business users, third-party SaaS vendors, and internal IT teams. This individual will play a key role in configuring vendor-managed systems, gathering and analyzing requirements, advising on program enhancements, and ensuring smooth technology adoption across the Foundation’s initiatives.

The role is designed to transition responsibilities from a current team member approaching retirement and will require someone eager to learn, highly collaborative, and comfortable with both business process analysis and hands-on system configuration.

Key Responsibilities

• Act as the primary liaison between business stakeholders, SaaS vendors, and IT teams.
• Translate business requirements into functional configurations within vendor-managed systems (primarily CyberGrants by Bonterra).
• Configure, test, and maintain SaaS applications to support community relations and foundation programs.
• Partner with program owners to evaluate program effectiveness, identify process improvements, and recommend technology solutions.
• Conduct data analysis and reporting to identify trends, support decision-making, and forecast program impact.
• Provide thought partnership and advisory input to program leaders on potential changes, risks, and opportunities.
• Manage small to mid-size initiatives end-to-end, from requirements gathering through implementation.
• Document processes, maintain system knowledge, and ensure business continuity through transitions.
• Collaborate in a lean, creative team environment that balances corporate standards with unique foundation needs.

Must-Have Qualifications

• 2–5+ years of experience in business analysis, systems configuration, or a similar role.
• Demonstrated ability to gather requirements, problem-solve, and creatively configure SaaS solutions.
• Strong communication and collaboration skills; able to work closely with both business stakeholders and technical teams.
• Experience working with third-party SaaS systems in a configuration capacity (not coding).
• Curiosity, adaptability, and a proven track record of learning new systems quickly.
• Corporate environment experience with comfort navigating business/IT dynamics.

Nice-to-Have Qualifications

• Experience with CyberGrants by Bonterra or similar philanthropy/foundation platforms.
• Background in corporate foundations, community relations, or nonprofit program management.
• Exposure to HR, finance, or other configurable SaaS systems.
• Familiarity with Excel, SharePoint, and basic reporting tools.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Project Management and Analyst

Industries

• Insurance

We are continuing to connect with professionals and do not include extraneous boilerplate or unrelated job listings in this description.