Job TitleRequired Skills:8+ years of experience in the IT industry with 4+ years as a support lead.Knowledge and experience in all phases of software development life cycle (SDLC), software configuration management (SCM), continuous integration (CI), continuous deployment (CD), cloud implementations and configurations.Experience with git workflows, and best practices of storing/managing infrastructure as code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).Ability to ideate and generate new revenue streams for GL.Ability to clearly communicate with business representatives of the client, map technical factors to corresponding business outcomes.Strong problem-solving and communication skills.Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.Strong analytical skills to investigate and resolve customer issues/escalations.Experience of service management and ticketing tools (JIRA/SNOW service desk), incident and problem management.Ability to work with offshore team to provide a seamless experience and meet customer expectations.Proven people management and leadership skills.Good knowledge of ITIL practices.Experience in supporting large enterprise systems and their DevOps systems.Able to multitask efficiently under time pressure.Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).Knowledge of shell scripting and automation.