Lead Azure Devops Engineer
Year Of Experience : 8+ Years of experience in the IT industry with 4+ years as a support lead
Location: Milwaukee, WI (Hybrid Model)
Visa Type :- All Visa applicable except H1B
Employment Type :- W2
Duration :- Long Term
Job Description
Drive customer satisfaction through excellent support.
Be able to establish strong customer rapport, mine the account and generate new leads
Be the first point of contact for escalations.
Be able to engage into technical discussions with the stakeholders (DevOps, IaC, DevSecOps)
Work very closely with the offshore Program Manager on all aspects of the project.
Should be able to understand the application and DevOps architecture at a high level to assess the complexity of customer issues
Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process
Review all technical support-related processes and documentation for continuous improvement
Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs
Assist in the creation of the team KPIs as well as monitor and report on results
Drive triage and reporting process
Guide and coach the team on efficient debugging and troubleshooting
Participate in timely resolving SEV1/2 incidents and responsible for sending regular status reports.
Maintain best practices on managing systems and services across all environments
Maintain project data & ensure status reports are created regularly
Job Responsibilities
8+ Years of experience in the IT industry with 4+ years as a support lead.
Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.
Experience with git workflows, and best practices of storing/managing infrastructure as a code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).
Ability ideate and generate new revenue streams for GL
Ability to clearly communicate with Business representatives of the client, map technical factors to corresponding business outcomes
Strong problem-solving and communication skills
Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.
Strong analytical skills to investigate and resolve customer issues/escalations
Experience of Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management
Ability to work with offshore team to provide a seamless experience and meet customer expectations
Proven people management and leadership skills
Good knowledge of ITIL practices
Experience in supporting large enterprise systems and their DevOps systems
Able to multitask efficiently under time pressure
Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).
Knowledge of shell scripting and automation
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