Senior AV Service TechnicianThis integrator is seeking an experienced Senior AV Service Technician to join their growing service department. In this role, you will troubleshoot, repair, maintain, and upgrade existing residential AV and smart home systems while delivering an exceptional customer experience.You'll handle both remote and onsite service requests, diagnose complex technical issues, perform system upgrades, and serve as a trusted technical resource for clients. This position is ideal for someone who enjoys problem-solving, takes pride in delivering outstanding service, and is looking for a long-term opportunity with leadership potential.ResponsibilitiesTroubleshoot and repair residential AV, control, networking, and lighting systemsPerform both remote and onsite service calls with professionalism and efficiencyComplete system upgrades and integrate new equipment into existing installationsDiagnose and resolve technical issues independently while maintaining high-quality workmanshipCollaborate with fellow technicians to ensure projects and service requests are completed successfullyBuild and maintain strong client relationships through exceptional communication and customer serviceParticipate in an after-hours support rotation to provide ongoing client support when neededQualifications2–5 years of experience working with residential AV and home automation systemsHands-on experience with at least two of the following platforms:Control4Ubiquiti UniFiLutronSavantStrong troubleshooting and diagnostic skillsAbility to independently service and program residential AV systemsExcellent communication and customer service skillsComfortable participating in an after-hours support rotationPreferred QualificationsCertifications in Control4, Ubiquiti UniFi, Savant, or LutronExperience working within a collaborative service teamPrevious experience mentoring or coaching junior techniciansDesire to grow into a leadership positionPhysical DemandsThis position requires standing, walking, climbing, bending, reaching, and lifting equipment weighing up to 80 pounds.BenefitsComprehensive Health Insurance (HMO & PPO options)401(k) with 4% Company MatchUp to 4 Weeks Paid Time OffCompany Holidays and Personal DaysOn-Site Employee GymOngoing Training and Career Development OpportunitiesCompensation$75,000–$85,000 based on experiencePlus approximately $15,000 annually for participation in the after-hours support rotation.