Lead- Assurance

Job Description Onshore Migration Assurance Lead / CBG ServiceNow Migration Business Validation Testing Lead

Must Have Technical/Functional Skills

• Telecom & Networking
• Strong understanding of telecom network architectures and operations.
• Hands-on knowledge of:
• TCP/IP
• DNS
• DHCP
• SNMP
• BGP
• MPLS
• Ethernet Technologies
• WAN/LAN Networks
• Understanding of Service Assurance and Fault Management concepts.
• Familiarity with OSS/BSS environments.

Testing Skills

• Functional Testing
• System Integration Testing (SIT)
• End-to-End Testing
• Regression Testing
• API Testing
• Automation Testing
• UAT Support
• Defect Management

Tools & Technologies

• ServiceNow
• BMC Remedy
• Jira
• Postman
• SOAP UI
• HP ALM / Azure DevOps
• Selenium or equivalent automation frameworks
• SQL and database validation

Analytical Skills

• Strong troubleshooting and root cause analysis skills.
• Ability to correlate network events with business impacts.

Experience analyzing logs, alarms, incidents, and performance metrics.

Roles & Responsibilities

Quality Assurance & Test Strategy

• Define and execute comprehensive testing strategies for telecom and networking applications.
• Analyze business requirements, functional specifications, and network workflows to create effective test plans and testing approaches.
• Develop detailed test scenarios covering:
• Functional Testing
• Integration Testing
• Regression Testing
• System Testing
• End-to-End Testing
• User Acceptance Testing Support

Test Design & Execution

• Design and execute positive, negative, boundary, and regression test cases.
• Validate telecom business workflows, OSS/BSS integrations, and service assurance processes.
• Perform manual and automated testing across multiple environments.
• Ensure complete traceability between requirements, test cases, defects, and test results.

Telecom & Network Assurance Validation

• Validate network monitoring and fault management systems.
• Test alarm generation, event correlation, event suppression, and incident management workflows.
• Simulate network failure scenarios, including:
• Link failures
• Router/Switch outages
• Circuit disruptions
• Bandwidth degradation
• Service-impacting incidents
• Verify fault detection, service impact analysis, root cause identification, and remediation processes.

OSS/BSS & Integration Testing

• Validate integrations across:
• OSS Platforms
• BSS Platforms
• Service Assurance Systems
• Inventory Systems
• Provisioning Systems
• Ticketing Platforms
• Test integrations with platforms such as:
• ServiceNow
• BMC Remedy
• Monitoring and Event Management Systems
• Perform API validation for REST and SOAP services.

Automation Testing

• Develop and maintain automated test scripts and regression suites.
• Support CI/CD testing initiatives.
• Improve test coverage and reduce manual effort through automation.
• Collaborate with development teams to integrate automated testing into release pipelines.

B2B Customer Journey Validation

• Validate customer-facing portals and operational workflows.
• Ensure accurate visibility of incidents, tickets, notifications, and SLA performance.
• Test end-to-end enterprise customer experiences during fault and restoration scenarios.

Defect Management & Reporting

• Identify, analyze, document, and track defects through closure.
• Participate in defect triage and root cause analysis sessions.
• Provide daily and weekly quality reports highlighting:
• Test execution status
• Defect trends
• Quality risks
• Release readiness

Stakeholder Collaboration

• Collaborate with offshore and onshore teams, product owners, architects, and business analysts.
• Translate business requirements into measurable testing objectives.
• Communicate testing progress, risks, and recommendations to project stakeholders.

Education

Bachelor’s degree in Computer Science, Engineering, IT, Telecommunications, or related field. Equivalent telecom service assurance/testing leadership experience may be considered.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $ - $ a year

Qualifications

BACHELOR OF COMPUTER SCIENCE