Lead App/Prod Support

Overall Purpose

Ensure seamless application functionality and optimal product performance by providing expert technical assistance, performing application monitoring and response, managing and resolving application problems, implementing changes, and ensuring service assurance and performance metrics.

Key Roles and Responsibilities

• Application Monitoring and Response: Continuously monitor applications for outages, take proactive actions and respond promptly to any alerts or issues, and create outage management tools and automation.


• Application Problem Management/Resolution: Diagnose and resolve application issues, manage issue life cycles, conduct root cause analysis, and ensure business flow continuity and service assurance.


• Service Assurance Management: Maintain service levels, oversee SLAs, ensure optimal application performance, and provide input on long‑range planning and performance metrics. Works with end user clients, application delivery teams and 3rd party vendors as needed including oversight of SLAs (Service Level Agreements).


• Application Change Management and Implementation: Manage and implement new applications or changes, including updates and patches, and oversee deployment in pre‑production, test, or production environments.


• Tuning and Configuration: Optimize application and infrastructure settings, support and configure performance tools, and analyze transaction flows for performance improvement.

Job Contribution

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in‑depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long‑term plans impacting the organization, and frequently collaborates with senior leadership.

Supervisor

No TCP Career Step

Differentiator

Solves complex Tier 2 issues. Knowledgeable about multiple applications and business processes. Assists development team in analyzing root cause and implementing future improvements. Create requirements for automation across all steps in the production support process.

Education/Experience

Bachelor’s degree (BS/BA) desired in Computer Science. 5+ years of related experience. Certification is required in some areas.

Salary and Benefits

Our Lead App/Prod Support jobs earn between $116,700.00 - $175,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage


• 401(k) plan


• Tuition reimbursement program


• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company‑designated holidays)


• Paid Parental Leave


• Paid Caregiver Leave


• Additional sick leave beyond what state and local law require may be available but is unprotected


• Adoption Reimbursement


• Disability Benefits (short term and long term)


• Life and Accidental Death Insurance


• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs


• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40 Time Type: Regular Location: Atlanta, Georgia Salary Range: $116,700.00 - $175,100.00

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit‑based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Company Culture

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.