Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
Facilitate meetings and workshops that determine process requirements and system changes
Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user‑acceptance testing
Guide and consult with other analysts
Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train‑the‑trainer sessions
Provide leadership, training, coaching and guidance to key users
Requirements
Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
Experience using SQL for data analysis, extraction, troubleshooting and reporting
Thorough understanding of current information systems technologies databases, web‑based systems, and system design.