To drive customer loyalty and revenue growth, the remote contract Lead Advertising & Creative Services Manager will manage external agency partners, provide strategic creative direction, and oversee the delivery of customer-focused campaigns while collaborating cross-functionally with internal teams. Key Responsibilities Act as the main point of contact for internal stakeholders and external agency partners on designated projects Manage end-to-end delivery of customer-focused creative campaigns, including reviewing briefs, guiding agency partners, and ensuring project timelines are met Maintain accurate project documentation and manage campaign budgets in line with agreed scopes of work Required Qualifications At least 3 years' experience in advertising, creative services, or marketing project management Proven ability to manage external creative agencies from concept through to final delivery Experience presenting creative work and campaign strategy to senior stakeholders Background in retention marketing with a focus on customer loyalty, churn reduction, and revenue growth Bachelor's degree in Marketing, Advertising, Communications, or a related discipline (preferred)