Lead Advanced Field Service Technician
As a Lead Advanced Field Service Technician here at Honeywell, you will provide advanced technical support in the Industrial Automation unit, troubleshoot complex issues, and drive customer satisfaction. You will report directly to our Sr Field Supervisor and you'll work out of our Columbia, SC location on a Hybrid work schedule.
In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
Key Responsibilities
- Providing technical guidance and support
- Ensuring efficient and effective service delivery
- Provide technical expertise and support for complex technical issues, both remotely and on-site
- Collaborate with cross-functional teams to develop and implement solutions for customer needs
- Conduct training sessions for customers
- Stay updated with industry trends and advancements, and provide recommendations for improvement
- Ensure compliance with company policies, procedures, and regulatory requirements
Qualifications
- Minimum of 5 years of proven experience in field service engineering, with a focus on complex technical solutions
- Strong technical knowledge and expertise in relevant technologies related to advanced field service
- Excellent leadership and team management skills to guide and support the field service team effectively
- Ability to manage and prioritize multiple projects and tasks efficiently
- Experience in driving process improvements and implementing best practices in field service operations
- Bachelor's degree in Engineering or a related field; NICET
- Strong leadership and mentoring skills
- Ability to work independently and make sound decisions
- Continuous learning mindset and willingness to stay updated with industry advancements
- Results-oriented approach and ability to drive projects to successful completion
- Strong problem-solving and analytical abilities
About Honeywell Technologies
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.
Job Info
- Job Identification
- Job Category Customer Experience
- Job Schedule Full time
- Locations Columbia, SC, US
- Hire Eligibility Internal and External
- Relocation Package None