Lead Account Technical Program Manager

Responsibilities

• Work directly with customers to understand and manage expectations and fulfill all program commitments.
• Anticipate obstacles and mitigate risks to ensure the team completes program milestones on schedule, and in alignment with expectations (including contractual agreements, financial targets).
• Identify key requirements from cross-functional teams and external stakeholders (e.g., customers, engineering teams, customer success)
• Deliver strong and effective cross functional team and executive level communication to ensure customer satisfaction and internal (Fox) stakeholder alignment and buy in
• Hold the teams accountable for accomplishing key contractual milestones, encouraging communication and collaboration, and resolving conflict
• Attend technical sales calls and visit customer sites to understand customer use cases
• Manage complex interdependencies and resources

Qualifications

• Bachelor’s degree in a technical discipline (e.g., Computer Science, Electrical Engineering, Mechanical Engineering, Robotics, etc.)
• 10+ years of Program/Project Management experience deploying and delivering complex solutions
• Project Management experience with both Waterfall and Agile methodologies
• Experience with large scale, multi-regional programs and geographically distributed teams
• Ability to manage conflict and to find innovative ways to solve complex problems with limited oversight; anticipate obstacles and plans for contingencies
• Ability to manage stakeholders at all levels, including executive leadership/program sponsors
• Excellent verbal and written skills and the ability to communicate effectively across all levels, including executive and customer leadership

Nice to have

• Master’s degree
• Project Management Professional (PMP) or equivalent certification
• Technical background in robotics, AI/ML, software development, or automation
• Familiarity with AGVs, AMRs, warehousing, and logistics
• Previously working for a robotics startup

Benefits and perks

• A once in a career opportunity to build, alongside colleagues who deeply care (plus robots that aren’t bad, either!)
• Competitive salary and stock options
• Generous healthcare options
• 401k match
• Unlimited PTO
• Other perks that connect us, including lunch on Fridays, team building activities, and more!