Cloudbeds is seeking a Customer Support Manager for LATAM to lead a remote team of Support Leads and ensure exceptional hospitality-focused service for hoteliers. You’ll coach staff, resolve escalations, and own metrics across CSAT, NPS, and SLA while aligning with product and engineering.
Bring hotel operations experience, 2+ years leading a customer-facing team, strong communication in English and Spanish (Portuguese a plus).
#J-18808-LjbffrLATAM Customer Support Lead Remote, Growth & Escalation in workfromhome at Unknown Company
- Typical pay
- $39,520–$62,400
For context, most customer service representatives earn between $39,520–$62,400 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.