Applications Engineer II (Laser & Fabrication Systems)Entity: DNE Laser USA, LLC Department: Engineering & Applications FLSA Status: FT, Exempt Travel: ~40–60% (customer sites, demos, trade shows) Location: Waukesha, WI (Showroom-based) or Remote (as approved)Compensation: $85,000-$100,000Position OverviewThe Applications Engineer II serves as a technical expert in Fiber laser cutting systems and metal fabrication processes, supporting both pre-sale and post-sale customer engagements. This role is responsible for demonstrating equipment capabilities, developing optimized cutting processes, parameters, and ensuring successful customer adoption of DNE Laser USA solutions.You will work closely with Sales, Field Service, and customers to validate applications, improve production efficiency, and position DNE equipment as a best-in-class solution within the steel fabrication industry.This role blends hands-on technical work, customer interaction, and process optimization—ideal for someone with a strong fabrication background who enjoys solving real-world production challenges.Key ResponsibilitiesCustomer-Facing Applications SupportConduct live machine demonstrations for prospective customers using DNE laser systems (sheet, tube, and automation)Develop and validate cutting processes based on customer-provided materials, prints, and production requirementsPerform time studies and cost analyses to demonstrate ROI and operational efficiencySupport Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)Process Development & OptimizationOptimize laser cutting parameters for various materials (mild steel, stainless, aluminum, etc.)Troubleshoot cutting quality, edge finish, and throughput issuesDevelop standard process libraries and best practices for internal and customer useCollaborate with customers to improve workflow, nesting strategies, and machine utilizationSales & Cross-Functional SupportPartner with Territory Sales Managers to provide technical expertise throughout the sales cycleAssist in solution design, including machine configuration and automation recommendationsSupport quoting accuracy by validating application feasibility and cycle timesProvide technical input on competitive positioning vs. OEMs (e.g., Trumpf, Amada, Mazak, Bodor)Training & Knowledge TransferTrain customers on machine operation, cutting processes, and basic troubleshootingSupport internal training for Sales, Service, and Marketing teamsCreate documentation, application notes, and demo programsContinuous Improvement & Product FeedbackAct as the voice of the customer to provide feedback to internal teams and factory partnersIdentify opportunities for product improvements, new features, or process enhancementsStay current on industry trends, materials, and fabrication technologiesQualificationsRequired3–6+ years of experience in fiber laser applications, service, or parameter developmentHands-on experience with sheet or tube fiber laser cutting systemsStrong understanding of fabrication processes (cutting, bending, welding basics)Ability to read and interpret engineering drawings and blueprintsExperience with nesting software and/or CAM systemsStrong troubleshooting and problem-solving skillsAbility to work independently in a customer-facing, travel-heavy rolePreferredExperience with automation systems (load/unload, towers, material handling)Background with major OEM platforms (Trumpf, Amada, Mazak, Bodor, HSG, Mitsubishi etc.)Exposure to welding, robotics, or advanced fabrication processesPrevious experience in a demo/application/sales support roleCore CompetenciesTechnical Expertise in Laser & Fabrication ProcessesCustomer-Focused Problem SolvingCommunication & Relationship BuildingProcess Optimization & Continuous ImprovementBusiness Acumen (ROI, efficiency, throughput)Compensation & BenefitsBase Salary Range: $85,000 – $100,000 (commensurate with experience)Travel Reimbursement: In accordance with company travel policyBenefits: QSEHRA, 401(k), and additional company offeringsWorking ConditionsFrequent travel to customer facilities, which may include manufacturing environmentsExposure to shop conditions including noise, moving equipment, and metal fabrication processesAbility to lift up to 50 lbs and stand for extended periods during demos or testingAdditional InformationThis job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required.
Responsibilities may evolve based on business needs.Why This Role Matters at DNEThis is a high-impact, revenue-enabling role that directly influences:Equipment sales successCustomer satisfaction and retentionReal-world performance of DNE systems in fabrication environmentsYou are not just running demos—you are helping customers transform how they manufacture steel.Equal Employment Opportunity StatementDNE Laser USA, LLC is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local laws. We value a diverse workforce and strive to create an inclusive environment where all employees can contribute and succeed.About On Point Holdings, LLCOn Point Holdings, LLC is a values-driven management firm guiding five specialized businesses united by purpose and performance. Our portfolio includes On Point Solutions, LLC (metal fabrication equipment), SteelPoint Machine Tool, LLC dba DNE Laser USA (machine tool and welding systems), OpEx Service, LLC (machine tool maintenance and repair), Steel Mountain Marketing, LLC (digital agency), and Big Game Steel (sheet metal storage systems). We invest in excellence, lead with integrity, and empower our teams to create impact across industries.