Lamborghini Minneapolis Sr. Service Advisor (3+ Years Luxury Dealership Experience Required)

Job DescriptionSenior Service Advisor — Lamborghini Minneapolis On-target earnings: $100,000+About the RoleLamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands.This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.What You'll DoOwn the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-upConduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accuratelyWrite clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidenceUse TruVideo and digital inspection tools to walk clients through vehicle condition and recommended servicesIdentify and sell additional maintenance, repair, and service opportunitiesCoordinate vehicle staging, transportation, and final delivery logisticsFollow up proactively to drive client satisfaction and repeat businessPartner with technicians, service administration, and dealership leadership to maintain an efficient workflowRequired QualificationsPrior automotive service advisor experienceStrong understanding of repair and maintenance processes, timelines, and costsProven ability to explain technical information clearly to non-technical clientsDemonstrated service sales performanceHigh attention to detail and organizational discipline under volumeProficiency with dealership management systems and technologyValid driver's license with a clean driving recordBackground check and MVR review requiredPreferred QualificationsLuxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)Experience with high-net-worth clients or in a luxury retail environmentFamiliarity with Tekion, Reynolds & Reynolds, or comparable DMS platformsExperience with digital inspection, video, and electronic estimating toolsWhat We ProvideFull access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.What We ExpectConsistent service sales and hours-sold performanceCSI scores at or above applicable benchmarksAccurate repair orders, estimates, and client documentationProactive communication that protects client expectations and minimizes delaysA luxury-level experience, every visit, every clientPERFORMANCE EXPECTATIONSMaintain strong service sales and hours-sold performance.Maintain client satisfaction at or above applicable CSI expectations.Build repeat service business through proactive communication and follow-up.Maintain accurate repair orders, estimates, documentation, and client communications.Minimize missed expectations, communication gaps, and service delays.Maintain efficient service workflow from vehicle check-in through final delivery.Consistently deliver a luxury-level client experience.Reports to: Service Manager / Parts & Service LeadershipJob DetailsJob Type: Full-timeCategory: SalesSalaried: Salaried