Workflow ControllerThe Workflow Controller plays a vital role in staffing, planning, and achieving site specific goals across Wayfair's Fulfillment Network. They work to ensure the accurate, timely, and cost efficient processing of the perfect order to our customers.What You'll Do:Create daily operating plans for a site and resolve variances between plan, actuals, and goals. Responsible for building plans to align with Site Director and network priorities.Monitor plans and work in process backlogs to consider impacts of future planning and staffingProvide input to strategic shift planning at the site to ensure the building is staffed according to mid-long term volume projectionsCoordinate with local site operations and central planning teams to analyze historical data and forecast demand for that siteManage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments)Engage at shift level, in real time to make proactive changes to support execution of the daily operations planFacilitate problem solving efforts when goals are not met based on current inputs to daily plan - i.e.
Attrition, Absenteeism, ProductivitySupport site operations team by optimizing staffing requirements for the site specific daily planBuild a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communicationWork in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvementsWhat You'll Need:3+ years operational experience in distribution or manufacturing.Bachelor's Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalentAble to guide and influence peers and leaders across levels and organization. Disseminate information effectively.Capacity Planning experience or Industrial Engineering background focused on operations flow and labor managementTechnical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, SQL/GBQ.Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirementStrong understanding in the use of technical/statistical tools to drive process improvementsAssistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.
If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes.
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