Labor Operations Manager

Position: Labor Operations Manager

Company: Rocky Top Catering

Location: 5000 Departure Dr, Raleigh, NC 27616 (In-Person)

Employment Type: Full-Time

Pay & Benefits:

• Pay: Based on Experience
• Medical, Vision, and Dental Insurance
• 8 Paid Holidays
• PTO accrued on a weekly basis
• 401(k) after one year
• Voluntary Life Insurance

About the Role:

We're looking for a Labor Operations Manager to oversee how our staff are assigned to events. You'll make sure every event has the right people, in the right roles, at the right time. You'll build schedules, manage our labor pool, control labor costs, and keep things running when plans change at the last minute. The role suits someone who is organized and calm under pressure, and who enjoys solving a puzzle that changes every week.

What You'll Do:

Staffing and Scheduling:

• Build and publish staff schedules for all upcoming events based on event requirements and staff availability
• Match staff to roles based on their skills, certifications, experience, and performance
• Fill open shifts, call-outs, and last-minute changes quickly Send call times, event details, and updates to staff in a clear and timely way

Labor Pool Management:

• Work with recruiting  to maintain an active, reliable pool of  part-time and on-call staff
• Work with HR or recruiting to forecast hiring needs ahead of busy seasons
• Track staff availability, reliability, and attendance, and address problems early
• Help onboard new staff and make sure they're ready for their first assignments

Cost and Efficiency:

• Plan labor in order to  keep overtime and overstaffing to a minimum
• Review timesheets and approve hours for payroll
• Report on labor costs, staffing levels, fill rates, and other key metrics
• Find ways to make scheduling faster and staffing more efficient

Coordination:

• Work with recruiting, HR and sales to understand each event's staffing needs
• Serve as the main point of contact for staffing questions before and during events
• Be on-site at key events when needed to manage crews and solve problems in real time

What We're Looking For:

Required:

• 3+ years of experience in staffing or workforce management
• Experience scheduling large or changing teams across multiple events or locations
• Strong organizational skills and attention to detail
• Clear, direct communication with both staff and clients
• Comfort with scheduling software and spreadsheets
• Ability to work evenings, weekends, and event days as needed

Nice to Have:

• Experience in hospitality 
• Familiarity with scheduling platforms 
• Experience managing labor budgets and payroll approval

Rocky Top Catering is an equal-opportunity employer and considers all qualified applicants without regard to legally protected characteristics.