Owning the day-to-day operations of a Lab Visit Support team, the full-time remote Lab Visit Support Lead will manage approximately 10 Member Support Agents, ensuring effective prioritization of tasks, real-time staffing adjustments, and swift resolution of escalations to deliver a high-quality member experience. Key responsibilities Lead real-time execution for the Lab Visit Support team, prioritizing and delegating tasks while resolving high-impact issues Directly manage and develop team members through ongoing coaching, feedback, and performance management Monitor key performance indicators to drive team performance and ensure consistent adherence to quality standards Required qualifications Proven experience managing and developing frontline teams with a focus on performance accountability Strong operational judgment, capable of making quick staffing and workflow decisions in high-volume environments Ability to deliver constructive feedback and maintain a high standard for member experience Excellent communication and interpersonal skills for building trust across various team levels Flexibility to work Monday-Friday with periodic weekend and holiday on-call coverage
Lab Visit Support Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.