Job OpportunityGxP experienceStrong communication skills – verbal and writtenProjects strong positive presence with customers and senior managementImplements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentationParticipate in and serve as technical lead for projects in support of laboratory computing for LCS Bothell, collaborating with IT Staff and clients at the siteDocument procedures, policies, troubleshooting and best practicesSupport change control activities, validation activities, Deviations and CAPAs for LCS BothellEscalates IT issues that are not resolved via regularly identified support channelsIdentifies appropriate criticality of activities and tasks; adjusts priorities when appropriateUtilizes available resources (individuals, processes, departments, and tools) to complete work efficientlyWorks with Lab managers or Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipmentAnalyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the benchtop platform in a timely mannerEnsures adherence to client’s corporate policies through periodic reporting and compliance programsMaintain a physical inventory of lab equipment, PCs, software, and any other information pertinent to the environmentResponds to Lab software or hardware related inquiriesEffectively allocates time to complete work; coordinates schedules to avoid conflicts