Working remotely in a full-time capacity, the L2 Technical Support Engineer will assist customers with troubleshooting issues, answer technical queries, and support enterprise clients with product installations and maintenance. Key responsibilities Help customers troubleshoot issues via email, phone, and desktop sharing Guide new customers through product evaluations and address their technical questions Liaison with Product and Development teams to resolve high-priority bugs and implement feature requests Required qualifications At least 2 years of experience in L2 technical support or similar roles Degree in Computer Science or a related field Knowledge of database management is a plus Familiarity with SQL and testing processes is desirable Experience with both Windows and Linux servers