L3, Production Support (Senior)
Technical Skills
5+ years of application production support experience.
Strong troubleshooting experience supporting Java/Spring Boot microservices.
Experience supporting Angular and/or React applications.
Strong knowledge of REST APIs and distributed systems architecture.
Experience with:
Oracle
PostgreSQL
MongoDB
Hands-on experience with OpenShift, Kubernetes, Docker, or ECS containers.
Strong Linux administration and shell scripting skills.
Experience using Grafana and enterprise monitoring platforms.
Knowledge of CI/CD pipelines and DevOps practices.
Familiarity with ServiceNow incident, problem, and change management processes.
Preferred Skills
Cloud platform experience (AWS, Azure, GCP).
Knowledge of Kafka, event-driven architectures, and API management.
Experience with application performance tuning and capacity planning.
ITIL Foundation certification.
Experience supporting financial services or large enterprise environments.
Key Competencies
Advanced problem-solving and analytical skills.
Strong ownership and accountability.
Excellent communication and stakeholder management skills.
Ability to perform effectively during high-pressure production incidents.
Strong collaboration across development, infrastructure, and business teams.
Continuous improvement mindset.
L2 Production Support in rutherford at Unknown Company
This position is listed as full time and onsite.