L2 Infra Support (Devops Infrastructure)Location: Omaha, NERate/Salary – DOEStart Date – ImmediatelyJob Description:8+ years' experience in application support, middleware support and production support with strong troubleshooting capabilitiesExperience with using ITIL change, incident and problem management processes.Resolve critical production issues by leading major incident calls, engaging proper teams and driving root cause analysis.Solve and debug system components to resolve technical issues in complex and highly regulated environments comprised of on-prem and cloud applications and services.Hands on experience with monitoring and alerting processes in distributed, cloud and microservices based environments.Collaborate both within the team and across teams to resolve application issues and advance as needed.Create, modify, and monitor dashboards to better catch potential issues and aide in observability.Support weekly and weekend on-call rotation as scheduled.Good verbal and interpersonal skills, communicating openly with the team members and stakeholdersSolid ability to gather and analyze project requirements and translate them into technical specifications and own the implementation.Resolve critical application alerts in a timely fashion including production issues across the environment ingress/egress points.Technical Qualifications:Hands on experience in Unix/Linux, windowsHands on experience with middleware technologies (Apache, Client, WAS, MQ, Tomcat, JBoss etc.)Hands on experience with Devops and toolsFamiliarity working with relational/non-relational databases.Solid understanding and hands on experience with Azure cloudHands on experience with Cloud technologies - red hat OpenShift, Kubernetes, AKS, EKS cluster administration and buildExperience deploying applications on WebSphere Application Server/Tomcat/JBoss or CloudExperience with monitoring tools – Splunk, AppDynamics, DynatraceInfrastructure build engineering experience – middleware, OpenShift, Azure cloudGood to have understanding and experience with Ansible, Terraform, BitbucketGood understanding of network topologies and troubleshooting network related issuesHands on experience with triaging application issues, network issues and OS performance issues