L2 Desktop SupportPosition at Zones LLC.Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can consider IT done.Position Overview:Term: 9+ monthsLocation: on-site in NY, NYPay: up to $34/hrHours: M-F Regular BusinessWhat You Will Do As The L2 Desktop Support:Deskside / Desktop / End User Computer support in a corporate environmentTroubleshooting and resolving software issues.
Ability to install, configure, reconfigure or reinstall software including remote support.Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAbility to categorize and prioritize end user support requests and service requests by utilizing the Service Now ticketing system to track tickets and provide up-to-date status and information.Ability to research and follow appropriate KB articles.Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)Maintain system configurations and KB documentation; providing updates to articles as needed.IMAC Support - IT equipment Install/Move/Add/Change/DecommissionSmart Hands supports networking, server, and telecommunications technologies.Printer and peripheral device supportPhysical Inventory management of IT assets including asset auditing.Provide Executive VIP support as needed.Support additional corporate and retail locations as needed.Reimaging computers/hard drives in accordance with customer standardsTaking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.Train and orient staff on use of hardware and software.Performs other duties as assigned.What You Will Bring To The Team:Bachelor's degree from an accredited higher-education institution and/or seven years relevant experience.Strong knowledge and experience with Windows and Mac OS X operating systemsGood understanding of Network InfrastructureUnderstanding of network, systems and configurationsITIL Foundation CertificationA+ certification plus one, preferably two, of the following certifications: N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT);Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.At least 3 years of experience in desktop support and field services roleDell Certified Technician for ordering parts through OEM and parts replacementStrong Apple ISO and mobile support (MDM Support)Broad understanding of Mac OS Management tools especially JAMF Product SuiteExperience in operating system deployment (SCCM and macOS 10.15 or later)Need to work from office all 5 days a week with a couple of exceptions.Zones offers a comprehensive benefits package. While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance.
And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job – with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Zones participates in E-Verify.
E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.