L2/3 Production Support

Location: Onsite, Hybrid – Office location is Jersey City NJ

Required Pay Scale: $60-65hr W2

***Due to client requirements this role is only open to USC or GC candidates***

Summary:

Seeking a highly motivated and detail-oriented application production services engineering specialist to join team. In this role, you will be responsible for providing hands on production support for core services including supporting global stock lending business, client reporting and Dynamic Pricing Environment (DPE).

This is a great opportunity to work in a fast-paced environment, supporting mission critical systems for our PB clients and collaborating closely with development, operations, and business teams to maintain and improve the overall production support capabilities.

Key responsibilities

• Provide first and second line support for prime brokerage applications focusing on client reporting and dynamic pricing environment.

• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.

• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution of complex issues

• Perform root cause analysis and propose tactical and strategic solution for recurring production incidents

• Support deployments and releases, resiliency and disaster recovery exercises ensuring smooth integration

• Work with business stakeholders to understand service impact and prioritize resolution efforts

• Manage, document and communicate outages to senior business and technology stakeholders as well as follow ups to eliminate repeat occurrences.

• Drive Process Improvements and plant automation. Develop and deliver automation strategy.

Core Skills

• 3+ years of experience in production support, with a focus on financial services (Prime Brokerage experience preferred)

• Evidence of building strong relationships with both development and business partners.

• Evidence of a strong risk culture.

• ITIL Service Operations - Incident, Problem, Service Request Management Alert Management/ Monitoring

• Evidence of driving a culture of continuous service improvement.

• Hands on technical and analytical ability to solve complex issues.

• Excellent communication skills and able to effectively communicate to senior management and LOB partners.

• Experience with monitoring tools such as Splunk, ITRS Geneos, Dynatrace

• Ability to work in a high pressure, time-sensitive environment

• Scripting in Python 3 / Shell Scripting

• Job scheduling / Batch Management

Desired Skills

• Good knowledge of the Prime Brokerage business

• Familiarity with SRE (Site Reliability Engineering) principles

• Experience with DevOps practices and automation tools, with a focus on developing and running automation strategies

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at info@matlensilver.com // 908-393-8600