Job Description
Job Description
Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We're looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.
What You'll Get
* Base salary starting at $55k+
* Quarterly bonuses
* Health insurance and PTO
* 401(k) starting in your second year
* A collaborative team focused on high-touch service and modern IT solutions
What You'll Do
* First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
* User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
* Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
* First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
* Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
* Resolve L2/L3 issues where solutions are already documented, as a path to advancement
* Participate in project work, on-site and remote support, and the on-call rotation
What You Bring
* 1+ year of MSP or comparable help desk experience
* Experience with a PSA or ticketing system (ConnectWise preferred)
* Working knowledge of Windows 11 and Microsoft 365 administration
* Familiarity with Entra ID/Azure (we will train as needed)
* macOS experience preferred
* iOS/Android device support and MDM familiarity
* Networking fundamentals: TCP/IP, DNS, DHCP, VPN
* Exposure to RMM toolsets and endpoint security tools a plus
* Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
* Strong customer service and phone presence
* Thrives in a fast-paced, learning-focused environment
Next Steps
Apply with your resume
OR
Get a head start here:
-MUYZCPAA0/landing?u=
Job Description
Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We're looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.
What You'll Get
* Base salary starting at $55k+
* Quarterly bonuses
* Health insurance and PTO
* 401(k) starting in your second year
* A collaborative team focused on high-touch service and modern IT solutions
What You'll Do
* First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
* User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
* Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
* First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
* Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
* Resolve L2/L3 issues where solutions are already documented, as a path to advancement
* Participate in project work, on-site and remote support, and the on-call rotation
What You Bring
* 1+ year of MSP or comparable help desk experience
* Experience with a PSA or ticketing system (ConnectWise preferred)
* Working knowledge of Windows 11 and Microsoft 365 administration
* Familiarity with Entra ID/Azure (we will train as needed)
* macOS experience preferred
* iOS/Android device support and MDM familiarity
* Networking fundamentals: TCP/IP, DNS, DHCP, VPN
* Exposure to RMM toolsets and endpoint security tools a plus
* Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
* Strong customer service and phone presence
* Thrives in a fast-paced, learning-focused environment
Next Steps
Apply with your resume
OR
Get a head start here:
-MUYZCPAA0/landing?u=
L1 Support Engineer in new york at Unknown Company
This position is listed as full time and able to be worked remotely.